Return Policy

TERMS & CONDITIONS

Primal Supplements Ltd is proudly NZ owned and operated from the beautiful city of Rotorua.

18+

Due the increased stimulant base of some pre-workouts and weight loss products you must be 18+ to purchase these supplements.

Payment & Price

All prices on our site are in New Zealand Dollars and are inclusive of GST.

Payment options include Visa, Mastercard, PayPal and Laybuy. Orders are not accepted until full payment is received/approved

Shipping

Shipping is FREE within New Zealand including the South Island. Estimated delivery times for the North Island are 1-2 business days and 1-3 business days if for the South Island. These are estimated delivery times only and will dependent on our courier company.

Bank Details

Primal Supplements

ANZ Bank Rotorua

06-0413-0922169-00

Please provide your order number or surname as a reference so we can identify your payment.

PRIVACY POLICY

Credit Card Security

Credit Card payments are processed through eWay which offers a secure payment system.

PayPal orders are processed securely from your PayPal account into our PayPal Account, at no point in this process are your card details visible.

Customer credit card details are never stored in our system either in electronic or hard copy format.

Contact Details

We do keep your contact details and email address. However, we guarantee these details will NEVER be publicly disclosed and will only ever be used by us to inform you of promotions and business updates relating to Primal Supplements Ltd.

Stock

If a product you require is listed as out of stock, get in touch with us and we will inform you when it is likely to be back in stock. Unfortunately, we do not do backorders as restocking is not guaranteed and is dependent on our suppliers.

Additional Contact Info

Email contact is preferred for all questions and queries. We will endeavour to respond to your email as soon as possible.

Email: primalsupps@gmail.com

Facebook/Instagram: @primalsupplementsrotorua

Store: 1244 Tutanekai Street, Rotorua 3010

Phone: 027 777 7204 – Phone calls 10am-5pm only please

Product Returns

Please note, we do not do refunds / exchanges if you change your mind. If your product is faulty please contact us to arrange for return and we will pass it on to the distributor for assessment. If your product is found to be faulty then a full refund will apply. If it is not found to have fault; then the product will be returned to you.

Health & Safety

We take your health and safety seriously, so we only source our products from reputable supplement companies largely based in NZ, Australia and the USA.

It is very important that you follow the daily recommendations and serving allowances and thoroughly read the dosage instructions on products before using them. ALWAYS seek advice from your GP if you are currently on any medication or have a pre-existing medical condition or complaint before taking any of these products. If in any doubt at all ALWAYS seek the advice of your GP first.

Sporting Cautions: Some products on our site may contain ingredients banned by certain sports or professional organisations. If you are subject to testing for performance enhancing compounds or any type of drug testing do not use this product under any circumstances. User assumes all risks, liabilities, and consequences related to performance enhancing testing and use of any product on our site or any samples which we include with orders.